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Email Editor 2.0 lets trigger based emails soft bounce

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Beate_Hofmann
Level 2

Email Editor 2.0 lets trigger based emails soft bounce

Hello Community,

We are in the process of migrating to Email Editor 2.0. Upgrading the email templates worked fine but while testing our clones of the ‘to be’ upgraded emails to Email Editor 2.0 we faced an issue. Auto-responder emails (template on v2 – email on v2) based on a trigger campaign do ALL soft bounce. Same auto-responder emails (template on v2 – email on v2) not based on a trigger but sent via a batch campaign do NOT soft bounce. The reason for the soft bounce were not captured in the activity log also but displayed instead 'No attributes to display'.

Does anyone face the same and is aware of a solution for emails based on Email Editor 2.0 used with trigger campaigns?

Many thanks,

Beate

1 ACCEPTED SOLUTION

Accepted Solutions
Beate_Hofmann
Level 2

Re: Email Editor 2.0 lets trigger based emails soft bounce

This got fixed and works now. Thank you Justin!

View solution in original post

8 REPLIES 8
Steven_Vanderb3
Marketo Employee

Re: Email Editor 2.0 lets trigger based emails soft bounce

Hi Beate,

Usually if an email immediately shows a soft bounce after firing from a campaign in this way there is a problem with the header details, usually something to do with a token in the from or reply-to lines not having valid values.  Can you please submit a Support ticket so that we can review the email asset?  Thanks!

Beate_Hofmann
Level 2

Re: Email Editor 2.0 lets trigger based emails soft bounce

Thank you Steven. The Support ticket with asset examples already got submitted. Looking forward to finalize the migration to v2.
Thanks again, Beate

Anonymous
Not applicable

Re: Email Editor 2.0 lets trigger based emails soft bounce

I'm having this exact issue too.  Be interested to know what's causing this.

Justin_Cooperm2
Level 10

Re: Email Editor 2.0 lets trigger based emails soft bounce

There is an open issue that will be fixed in the next few days regarding trigger emails that use dynamic content. It is known and will be resolved in <24 hrs.

Justin

Dory_Viscoglio
Level 10

Re: Email Editor 2.0 lets trigger based emails soft bounce

Hey Justin, is this just for 2.0 emails, or all emails?

Anonymous
Not applicable

Re: Email Editor 2.0 lets trigger based emails soft bounce

Hi Justin,

Thanks for that information. Any update on this?

Justin_Cooperm2
Level 10

Re: Email Editor 2.0 lets trigger based emails soft bounce

Should be fixed

Beate_Hofmann
Level 2

Re: Email Editor 2.0 lets trigger based emails soft bounce

This got fixed and works now. Thank you Justin!

View solution in original post