Email edited draft missing

[Anonymous]

Hi, I edited an email but now it seems to be missing. All that I am seeing are the old emails. ??

[Anonymous]

Kim,

Remember your in a browser environment, you may need to refresh to see the changes, if theres still an issue let us know in support.

[Anonymous]

I even logged out and back in. I can't find the email. We have tried support before but it's usually several days before you answer. Should I really go that route? 

[Anonymous]

Do you mean edited email does not come up after you've selected "Edit Draft"? If it is coming up, did you "Email Actions" -> "Draft Actions" > "Approve Draft"?

[Anonymous]

Kim,

We will respond in our posted SLA's and is the same day for a P3/P4 lowest severity.

[Anonymous]

@Hitoshi, Edited email does not come up at all now. It is missing.

[Anonymous]

Kim,

I've created a case for you, one of our engineers is reaching out to you now.

[Anonymous]

Hi Don M, I have not received any communication from an employee of Marketo about this issue.....

[Anonymous]

Kim,

Your case number is 00162906, you were cc'd yesterday with Mark as the contact - I'm having the engineer reach out directly.