I have an issue with a trigger in a smart campaign where I chose "Email bounces" as trigger to send a different email to those for whom the original email was bounced. The reason for the bounce was that a colleague used an email from a non-approved domain, so we fixed the issue and wanted to send it only to those for whom it had bounced. But somehow it doesn't do anything. Has anyone experienced something similar?
Did you create a trigger campaign and activate it after the event occurred? That won't work, you gave to use a batch campaign and filter. Trigger campaigns don't play catch-up.*
Thanks so much for the explanation! Will then indeed try the batch campaign. But would you mind explaining why this is? I mean logically (for me at least) it makes sense that an action in the past could be used as a trigger.
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