Hi, It's not the first time that happens to me that an email is marked as bounced, immediately is marked as email invalid, but the person clicks in the email. How is that possible? The bounced is marked as 550 [internal][oob] The recipient is invalid. Now that valid email and person who clicked in the email who won't receive more emails because the email is marked as invalid - I know I can change it but that's not the point. Any ideas on how is this happening or how to fix it? I mean from the root of the problem, not just create a smart list to mark them as valid again. Thanks.

We had a person fill out a form and then did not receive the email that included a link to the download. They got to the form from another email that we sent to them. So some emails are getting thru and others like this are getting marked with "550 [internal] [oob] The recipient is invalid." How is this possible?

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Email bounced and marked as invalid but the person clicked.

Their email server could be sending Marketo mixed messages with bounce replies (possibly in an attempt to get you to stop emailing them!). You should file a Support ticket for some assistance in interpreting the bounce replies Marketo is receiving.

Email bounced and marked as invalid but the person clicked.

Re: Email bounced and marked as invalid but the person clicked.