Email 2.0 Template Issues?

[Anonymous]

Has anyone seen this happening with their custom Email 2.0 templates?

When we go to drag-and-drop a module all of the content shifts to the side making it impossible to see where it will end up.

If so, thoughts on how to fix it?

[Anonymous]

Hi Jaime, I'm having a similar issue. Would you mind sharing how your problem was resolved?

[Anonymous]

Moving the container tag to a <td> and the module tags to <table> worked for me. I previously had the container and modules in <table> and <tr>, respectively.

[Anonymous]

Hi Christa,

This was the same fix we implemented. Unfortunately, I can't update any of the emails built with the template as it errors out. Hoping you didn't build out as many as we did!

~Jaime

[Grégoire_Miche2]

Hi Jaime,

it is likely that your template has some more flaws. Where does it comme from ? Have you recently upgraded from editor v1? If so, have you read these posts ?

Testing the email editor 2.0: Great features, a few glitches and the strong need for a v2.1

Upgrading to the new email editor 2.0: a recommended migration path

Email editor 2.0 is leaving room for a v2.1

-Greg

[Anonymous]

Hi Gregoire,

We built this as a custom template. When we fixed the template and then uploaded the fix into Marketo it resulted in us not being able to open the email. I had ticket open with support but unfortunately they can't assist.

~Jaime

[Grégoire_Miche2]

Hi Jaime,

I am not surprised that you have the issue and there is nothing that can be done really. Hence the methodology for migration I suggested.

Justin Cooperman​, is there something you can do ?

-Greg

[Justin_Cooperm2]

What is the underlying issue here? It's not clear from this thread.

Were your template's containers and modules structured one way for a while and then you changed it to use a different structure?

If so, I wouldn't recommend completely overhauling the container structure or module structure on an approved template. You should do some upfront development and pick the element type for your containers and modules that works for your needs, then use them consistently from that point forward.

Still interested in what is happening and what the repro steps are. Please file a ticket.

Justin

[Grégoire_Miche2]

HI Jaime,

If this is a custom template you developed, there might be a glitch in the code.

-Greg

[Justin_Cooperm2]

Yes, we resolved it offline. It was just an issue with how the modules and containers were defined.

[Justin_Cooperm2]

We're having a networking issue on a couple pods that is causing images to be broken. Should be resolved in the next day. Can you email me anyway so I can make sure that's whats happening in your case?

jcooperman@marketo.com

[Anonymous]

Hi Justin,

Just sent you an email. I look forward to your help!

~Jaime