Email 2.0 Template Issues?

[Anonymous]

Has anyone seen this happening with their custom Email 2.0 templates?

When we go to drag-and-drop a module all of the content shifts to the side making it impossible to see where it will end up.

If so, thoughts on how to fix it?

[Justin_Cooperm2]

We're having a networking issue on a couple pods that is causing images to be broken. Should be resolved in the next day. Can you email me anyway so I can make sure that's whats happening in your case?

jcooperman@marketo.com

[Anonymous]

Hi Justin,

Just sent you an email. I look forward to your help!

~Jaime

[Grégoire_Miche2]

HI Jaime,

If this is a custom template you developed, there might be a glitch in the code.

-Greg

[Justin_Cooperm2]

Yes, we resolved it offline. It was just an issue with how the modules and containers were defined.

[Anonymous]

Hi Jaime, I'm having a similar issue. Would you mind sharing how your problem was resolved?

[Anonymous]

Moving the container tag to a <td> and the module tags to <table> worked for me. I previously had the container and modules in <table> and <tr>, respectively.

[Anonymous]

Hi Christa,

This was the same fix we implemented. Unfortunately, I can't update any of the emails built with the template as it errors out. Hoping you didn't build out as many as we did!

~Jaime

[Grégoire_Miche2]

Hi Jaime,

it is likely that your template has some more flaws. Where does it comme from ? Have you recently upgraded from editor v1? If so, have you read these posts ?

Testing the email editor 2.0: Great features, a few glitches and the strong need for a v2.1

Upgrading to the new email editor 2.0: a recommended migration path

Email editor 2.0 is leaving room for a v2.1

-Greg

[Anonymous]

Hi Gregoire,

We built this as a custom template. When we fixed the template and then uploaded the fix into Marketo it resulted in us not being able to open the email. I had ticket open with support but unfortunately they can't assist.

~Jaime