Re: Email 2.0: 16:9 video in mktoVideo

Grégoire_Miche2
Level 10

Email 2.0: 16:9 video in mktoVideo

When using the mktoVideo element in the email 2.0 email editor, in you insert a 16:9 format video, the element generates ugly black banners as here:

pastedImage_0.png

If you change the size in the dialog box, the video is distorted, but the black banners remain:

pastedImage_1.png

Any hint?

@Justin Cooperman​, can this be changed?​​

-Greg

3 REPLIES 3
Justin_Cooperm2
Level 10

Re: Email 2.0: 16:9 video in mktoVideo

What is the original link of the video? We get the thumbnails directly from an API call to YouTube/Vimeo. Not much control we have over what they return us.

Justin

Grégoire_Miche2
Level 10

Re: Email 2.0: 16:9 video in mktoVideo

Justin_Cooperm2
Level 10

Re: Email 2.0: 16:9 video in mktoVideo

Yeah, we would have to do something entirely custom to change that. It's what Google returns when you do something like https://img.youtube.com/vi/9CyFqVH81Qc/0.jpg