Dynamic Country State Pick List feature not working

[Anonymous]

I followed this to the letter: https://community.marketo.com/MarketoArticle?id=kA050000000KysHCAS, but when I preview the landing page with this form, I see that the state field disappears, but choosing United States or Canada does not make it reappear. Also, I do not have progressive profiling enabled.

I've spent far too much time on this, have tried everything to get this to work. This landing page is not approved so you can't look at it, but I just wondered if anyone found anything funky about this feature, the instructions, or the zipped attachment list of countries, states, that makes it so it won't work. Or maybe you discovered some other way to make this work?

I also put the Custom HTML after the form, based on another page I read. It's so weird not being able to see and manipulate code.

Thanks!

[Anonymous]

Hi Karen,

I read through the article and made a test page without any issues and upon previewing the page I can select the US and the state field appears and when I choose another country it disappears without issue.

Just to confirm, this is the code you pasted in the custom HTML element?

<script type="text/javascript" src="/js/public/jquery-latest.min.js"></script>
<script type="text/javascript" src="/js/public/stateCountry.js"></script>

[Anonymous]

Yes, that's exactly the code I used. In fact, just for fun, I did it again using the code you posted here. I have redone this so many times, redid the state and country lists more than once, I'm so sick of looking at this form, but I need to make sure I am not missing anything. No matter what I do, I do see the state field disappear the second I preview the form, but it just won't reappear again when I choose United States or Canada. It's almost as though something is stopping it, like a browser thing, but I tried both IE and FireFox. This is so frustrating.

[Anonymous]

Hmmm, you're right, that doesn't make sense. Which state/country lists did you copy/paste into the form?

Would it be possible for you to post a link to the landing page for others to try out?

[Anonymous]

I used the BasicCountries.rtf and basicStates.rtf.

Here's the form: http://pages.tekscan.com/30day.html

[Anonymous]

I'm not sure if this will make much of a difference, but I noticed that on the basicCountries .rtf file it starts with "Select Country: " where yours seems to start with "Select Country..."

What if you change that in the form?

[Anonymous · Accepted solution]

Actually, I just opened up the fullCountries.rtf and that one seems to start with "Select Country..." Are you sure you didn't accidentally use that one?

[Anonymous]

It might. The first list I used (Both US and Canada) included those dots and I liked it. Then I changed to the basic one and didn't remove the dots. Perhaps I will.

[Anonymous]

That was it! I guess I'll have to live without the dots for now. Thank you!

[Anonymous]

Awesome! So glad it's finally working! You're welcome 🙂