Duplication of CTA button of Email forwarding.

[Varshab]

When an email created on Marketo is forwarded by the receiver to another email ID, the CTA button is duplicated. What could be the cause and how can I overcome this issue? 

Note: This template is created on Design studio within Marketo. 

[adrianfraguela · Accepted solution]

When forwarding emails a lot of email clients break the HTML which makes weird things like this happen. Read about it here.

What's most likely is that the CTA HTML has a hidden button for Outlook and that when forwarding the hidden tags are removed. 

Are you able to share the HTML of the email CTA? That will help to debug.

[tessalove05]

I am also having this same issue with outlook. 

Here is the HTML for the CTA button:

<table align="${Button-Position1}" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="text-align: center;"><!--[if gte mso 9]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="${Button-Link1}" style="height:50px;v-text-anchor:middle;width:${Button-Width1}px;font-family: 'Arial', Helvetica, sans-serif;" arcsize="10%" strokeweight="${Button-Border1}px" strokecolor="${Button-Border-color1}" fillcolor="${Button-Color1}">
<w:anchorlock/>
<center style="color:${ButtonFontColor};font-family: 'Arial', Helvetica, sans-serif; font-size:16px;line-height:16px;font-weight:700;">${Button-Text1}</center>
</v:roundrect>
<![endif]--> <a href="${Button-Link1}" style="width: ${Button-Width1}px; border-radius: 6px; background-color: ${Button-Color1}; border: ${Button-Border1}px solid ${Button-Border-color1}; mso-hide: all; display: inline-block; vertical-align: middle; padding: 17px 0px 15px; -webkit-text-size-adjust: none; font-family: ${Button-font-family}; font-size: 16px; font-weight: bold; line-height: 16px; color: ${ButtonFontColor}; text-decoration: none; outline: none;"> ${Button-Text1}</a></td>
</tr>
</tbody>
</table>

Thanks