We have a gated content form where a user requests content and then is automatically sent an email with a download link (clearly operational).
We would like to put into place an email that is sent an hour or so afterwards that comes from a member of our sales staff that is a follow-up asking if they have any questions about the content. Is this operational as well?
I wouldn't consider that to be an operational email, since the users could definitely consider that to be unsolicited commercial mail - in the same way that you wouldn't opt someone into an engagement program (even if it is targeted to the specific piece of content downloaded) without their consent.
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