Does Adobe Connect automatically change lead status to Attended?

[Anonymous]

Hi friends, 

Does Adobe Connect automatically change lead progression status to "attended," assuming event was properly tied to the adobe meeting, and assuming that lead attended the webinar? 

I can't seem to figure out how to trigger a status progression otherwise. 


Thanks for the feedback!
Cary

[Anonymous]

I have been setting up and testing a meeting for a specific time (like at 11 AM today, then I went in and tested at 11 AM).

I am only in testing mode, using multiple of my own personal email addresses and none are showing as Attended.  Only the host shows as Attended.

I will open a support case.

Thanks for trying to troubleshoot.

[Anonymous]

What is the date/time of the meeting?  If the meeting is over, then it will not update.  Are you following the same process as the other registrants?  Are you filling out the Marketo form to register?  Are the people how attended showing their email address in Adobe?  

This is somewhat difficult to troubleshoot over the Community so if this doesn't get us an answer, then I recommend you contact support.

[Anonymous]

I tried again and still showing as no-show.  When I enter the meeting as a participant, it is not asking for my email address.  Does this have something to do with it?

[Anonymous]

No, there was another account that we use as the presenter.

Is there any way I can have you register for the event, attend and see if it captures your record properly?

[Anonymous]

I am not totallly sure why it didn't capture your email address.  Were you also the presenter?

[Anonymous]

Do you know why it didn't capture it?  How do I make that happen?

[Anonymous]

This looks good.  The reason it did not connect you is because it didn't capture your email address.

[Anonymous]

The webinar field is populated for my two records (work and personal).  It lists the same URL for both http://kerio.adobeconnect.com/elisetestseminar/

[Anonymous]

Can you confirm that the Webinar URL field is populated for yourself?  You can add this field to the members grid.

[Anonymous]

It shows my name, but not my email address.  I'm guessing this is why it isn't connecting the two.

I looked at the URL that I received (in both my personal and work email) and it looks the same (http://kerio.adobeconnect.com/elisetestseminar/).  Am I doing something wrong with inserting the URL?  In my email, I have inserted: {{member.webinar url}}.

[Anonymous]

Can you check to see if Adobe sees you as Attended?

[Anonymous]

I used the URL that was sent to me when I registered.

[Anonymous]

Did you log into it as a presenter?  Or did you use the unique URL that was sent to you when you registered?

[Anonymous]

Hi Cheryl,

I see that the progression updated, however two members (me, as test members) were marked as No Show, even though I "attended" the webinar. Do you know why this is?

[Anonymous]

No, I just re-read the documentation and saw that it could take 2 hour - 2 days.  I thought it might be immediate.  I will check in a few hours and make sure it updated properly.  Thanks!

[Anonymous]

It should only take a few hours, but could take up to 24.  Are you seeing somsething different happen?

[Anonymous]

Cary and Cheryl, do you know how long it takes for Adobe to push the attendance infromation back to Marketo, once the event has ended?

[Anonymous]

Excellent, thanks Cheryl!

[Anonymous · Accepted solution]

Yes once the event has concluded, Adobe will pass back attendance information and the progression statuses will be updated to either "attended" or "no show."  You can have a campaign that is listening for these changes using "Progression status is Changed" filter.