Do tokens work when using an email template through the Outlook plug in?

[Anonymous]

Hi,

Not sure I'm in the right discussion group for this, but a number of our emails are Sales Insight enabled, and they carry tokens for personalization (ex. Hello Joe,).  When I tested the email template through Marketo Outlook plug in, the tokens did not work.  Is this a limitation, or is there a fix?

Thanks,
Tim

[Tara_Petre]

In my experience, tokens do not render when sending emails via the MSI Email Add-In.

[Dory_Viscoglio]

Hi Tim, there are several other discussions on the same topic in the community where you will find some valuable feedback/experiences. 

https://community.marketo.com/solrSearchDetailPage?page=0&searchText=tokens%20in%20Sales%20Insight%2...

https://community.marketo.com/MarketoDiscussionDetail?id=90650000000Pod5AAC

https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PlmDAAS