Discovery around Email 2 and Email 3 fields

[akshat_goyal]

Question: If we add fields "Email 2" and "Email 3" from CRM how are these handled?

1) Confirm these email addresses would not be sent any email.

2) If a form completion is done with an email address that is in one of those values, will Marketo know not to create a new record?

[SanfordWhiteman · Accepted solution]

Those fields have no special meaning in Marketo.

The only way they’ll receive mail is if you deliberately use Send Alert to send to the corresponding {{lead.token}}. Send Email only ever uses the system Email Address field.

Marketo forms will not merge on those other fields. A custom form (fully custom, i.e. not created in Form Editor and not using the Forms JS API to submit) can potentially use the Marketo REST API to merge on Email 2 or Email 3 but that requires custom development.

[akshat_goyal]

Hi @SanfordWhiteman  thanks for reply do you know how munchkin code does it react to this multiple email address? 

[SanfordWhiteman]

Munchkin has no awareness of other email type fields.

When you submit a form with the Munchkin cookie value and a value for the standard Email Address field, the cookie is associated with a lead with that Email Address.

[akshat_goyal]

Thank you