Disable wait step queue

[Anonymous]

We've turned off an email, but there are 270ish people in the wait step who will continue receiving that email until the queue is empty. Is it possible to disable the wait step or clear out the users in the wait step to prevent users from receiving this email?

[Grégoire_Miche2 · Accepted solution]

HI Jonathan,

Run a "remove from flow" flow step on these people.

-Greg

[Anonymous]

Hi Greg, one question: do I add the Remove from Flow step in the current Smart Campaign that this email is a part of, or do I create a new, separate Smart Campaign and apply it that way? I'm assuming it's the former -- that I simply want to update the existing campaign with a new step.

[Grégoire_Miche2]

Hi Jonathan,

You can do both :

1. add the remove from flow just after the wait step.
2. Create another smart campaign.

-Greg