Re: Difference Between "Member" and "Engaged" in Engagement Engine?

Anonymous
Not applicable

Difference Between "Member" and "Engaged" in Engagement Engine?

Can someone help me understand the differences between "member" and "engaged" in an engagement engine program? When I add new contacts to an engagement program, I am asked if I want to add as a member or engaged? I just want to understand the differences and use cases.

Thanks,
 

Steve

Tags (1)
3 REPLIES 3
Adam_Vavrek1
Level 9 - Champion Alumni

Re: Difference Between "Member" and "Engaged" in Engagement Engine?

A Member is anyone who qualifies or is added to the Engagement Program. Engaged is a Program Status that you define, usually in the Flow step. 
Anonymous
Not applicable

Re: Difference Between "Member" and "Engaged" in Engagement Engine?

Thanks Adam. Do you mind giving me a real life example of how engaged might be useful?

Appreciatively,
 

Steve

Adam_Vavrek1
Level 9 - Champion Alumni

Re: Difference Between "Member" and "Engaged" in Engagement Engine?

Maybe it's clicked a link in an email or leads who have responded to an email. It could even be a change of Lead Status or form completion that removes them from the Engagement program.