Re: delaying synch to salesforce?

Anonymous · ‎07-31-2013

we have the following use case

Issue:

1. Marketo loads leads as a priority 2.

2. Salesforce routes Leads as soon as they hit the system based on priority 2 assignment rules

3. Marketo goes back and updates lead status to Priority 1

4. Leads do not get rerouted to proper owner.

Is there a way to delay the synch to salesforce so that the lead assigment rules are not triggered? thanks, Frank

Anonymous · ‎07-31-2013

You could try putting in a wait step in the campaign that syncs to SFDC so the other process that lowers priority has a chance to run. Depending on how your campaigns are set up, that may be a viable approach.

Anonymous · ‎08-02-2013

We implemented something similar to Erik's recommendation, but took consideration to accelerate the priority 1 leads. When a new lead is created in Marketo:

Wait a few minutes
Check for Priority 1 status, and sync these to Salesforce
Wait 24 hours
Sync remaining leads (assumes status is now proper)