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Data not pulling through from Salesforce Custom Object

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Fiona_Evans
Level 2

I have successfully pulled through Custom Salesforce objects to Marketo in the past, but I seem to having a problem with one particular object called Interactions.We have quite a customised salesforce and this object records all emails, meetings etc with contacts. It also cross references the Account object. It looks like the below:

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The Contact object is the Parent object, but there is also an Interaction Reference object that links the two.

I have enabled the sync on the Interaction reference object and the interaction object.

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However when I go to a smart list with the filter 'Has interaction' it is pulling through zero people, although nearly everyone on our database has an interaction against them. I have tried to follow the Marketo documentation through but cannot think why this data isn't showing as expected. Is there something obvious I've missed?

Help much appreciated!

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Fiona_Evans
Level 2

Just to follow up on this - having got to the bottom of it it WAS the obvious answer first - a sync backlog. What I hadn't realised was that standard objects sync as a priority over custom objects, and because our sync settings are set to only sync once per hour, it actually took us until yesterday to sync over all the objects. Hope that helps if anyone else is in the same boat!

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