Daily recurring batch campaign not showing recent runs

[Anonymous]

Hi - I have a batch/filter campaign set up for a daily recurrence. I'm not sure anyone has qualified to receive the email being sent from it yet, so I'm trying to troubleshoot and discovered in the run history it's only showing the first three days the campaign was run (Jan 27, 28 and 29). It shows no other runs since then.

When I go into "Schedule Recurrence" it still displays that it's set to repeat every 1 day at 6am EST with no end date...so it SHOULD be working despite not showing any recent runs from the past 6 days. Does anyone know how I can confirm that it's actually running? 

Thanks,
Megan

[Anonymous]

clone it and set the smart list setting to email address = you...set it to go 10 minutes in the future...

[Anonymous]

I don't think that will resolve any of my questions. I don't think anyone has qualified for the campaign yet, but I had anticipated that someone would have qualified Sunday or Monday. Now that that day has passed I don't know how to tell if anyone actually did qualify or not. 

[Anonymous]

...what is the trigger to qualify? You can build a smart list based on that criteria and see who should have qualified.

[Anonymous]

0 people qualify today - the smart list is customers with a closed-won opportunity and end date in 90 days. It's very specific so hard to tell if it's really working, since we won't have someone qualify for it every day.

[Anonymous]

Mark's idea is a good one; if you create a temp Smart List and broaden the criteria to customers with a closed-won opportunity and an end date with a timeframe of 60-90 days, you can see if anyone should have qualified on Sunday or Monday.  Also, doesn't hurt to check the logs in your batch campaign to see if there has been any recent activity (if you haven't already).

Finally, another good idea is to use yourself as a test lead (again, referring to Mark's suggestion).  You would create a contact in Salesforce with your email address as your own, and then open a test opportunity for that contact.  Update it to Closed Won, set the end date accordingly, and see if your test contact appears as a qualified member on the Schedule tab of your batch campaign.  It should say "Set to affect around 1 existing leads (may change over time)."  Note that it can take around 5 minutes for your contact to auto-sync to Marketo.