Custom Token Not Working Sometime

Eben_Saputra · ‎02-27-2019

Hi there,

We personalize our email footer based on the Clinic ID of patient

The way we do this is by implementing a Global token (called my.global) as storage for information

Then we use Clinic ID as lookup value to get other data

This is a snippet of the value that we have

My.Global

","latitude":51.112309,"Longitude":-114.212415,"GetDirections":"www.google.com/maps/dir/Lifemark Crowchild Twin Arena+Crowchild Twin Arenas+Calgary+Alberta+T3L 1L4"},"313656":{"ClinicId":10159,"LPSClinicId":313656,"OfficialName":"Lifemark Sport - Canada Games Centre","Address1":"Suite 182","City":"Halifax","Province":"Nova Scotia","PostalCode":"B3S 0E2","Telephone":"(902) 404-3888","Email":"info.cgc@lifemark.ca","ParkingAndTransportation":"The clinic is wheelchair accessible. The newly expanded parking lot provides extensive free parking. If you have an injury or want to prevent future injuries, please call us now to schedule an appointment.

Now here comes the problem.

Only some of the token works

Clinic Name token never works

Clinic Name

Token Code

#set($clinicID = ${lead.ClinicID})
##if clinic id found
#if($clinics.Map.get($clinicID))
$clinics.Map.get($clinicID).OfficialName
#end

But Clinic Address always work

Clinic Address

Token Code

#set($clinicID = ${lead.ClinicID})
##if clinic id found
#if($clinics.Map.get($clinicID))
$clinics.Map.get($clinicID).Address1
#end

We actually used this technique before for other email journey and it was working without problem

Any thoughts why this doesn't work?

My.Global
","latitude":51.112309,"Longitude":-114.212415,"GetDirections":"www.google.com/maps/dir/Lifemark Crowchild Twin Arena+Crowchild Twin Arenas+Calgary+Alberta+T3L 1L4"},"313656":{"ClinicId":10159,"LPSClinicId":313656,"OfficialName":"Lifemark Sport - Canada Games Centre","Address1":"Suite 182","City":"Halifax","Province":"Nova Scotia","PostalCode":"B3S 0E2","Telephone":"(902) 404-3888","Email":"info.cgc@lifemark.ca","ParkingAndTransportation":"The clinic is wheelchair accessible. The newly expanded parking lot provides extensive free parking. If you have an injury or want to prevent future injuries, please call us now to schedule an appointment.

Clinic Name#set($clinicID = ${lead.ClinicID})##if clinic id found#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).OfficialName#end
Clinic Address#set($clinicID = ${lead.ClinicID})##if clinic id found#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).Address1#end