Custom field in SFDC not syncing to Marketo

[Anonymous]

Hi,

We have a custom field against a lead layout in SFDC called 'name of referring partner.' The field type was originally created as a picklist type with multiple values (for the partners). I changed the field type this morning from picklist to text.

I have created a form in Marketo and used the field, however it is still presenting that field as a picklist, with the previous values. I even changed the input type on the form to text and deleted the values.

Why is this still showing as a picklist - do I need to do something to sync the new field type to Marketo?

Thanks.

[Anonymous]

Is the field present and mapped to the contact object? If so, you should try updating the field there as well. According to the article below, in order for the changes to the field to show in Marketo you must update the field on both the Lead & Contact objects.

Here is an article that may help: https://community.marketo.com/MarketoArticle?id=kA050000000KzdqCAC

If it isn't on the contact object or it doesn't update when you update it there, you should open a support ticket and let us know what they say!

[Anonymous]

It takes up to 24 hours. When I created a new field lately and wanted to use it in a webhook, I couldn't select it. But the day after I could. And support confirmed this. I can imagine field updates might experience the same behavior.