I'm trying to create an email that goes out when a voicemail is left to a lead. In SalesForce, this is captured by logging a call (activity) and placing either "lvm", "vm", or "voicemail" in the subject.
Using the Activity is Logged trigger, I hope to accomplish the above. However, when actually logging a call in SalesForce, the trigger does not fire.
The activity is captured in the sync, as I can see the Activity in the Activity Log of the lead.
Can't figure out what I'm doing wrong.
Thanks - Greg