Connecting with On24 not possible

[Christina_Euric]

Hi everyone,

I'm creating a webinar in Marketo and I can't connect it to the event in On24.

Marketo says that the session ID is invalid although it is the right ID from On24.

Do you know why this is happening and what I can do?

[Enget_Dang]

Getting the same thing.

[Christina_Euric]

I tried to connect the event again and now it's fortunately working.

But I still don't know what the problem was.

[Jenna_Cardellic]

Hey Christina -- I just experienced this same issue over the last hour and found that clearing my cookies and cache (all time) seemed to resolve this issue. Wanted to share in case this happens to anyone again!

Thanks,

[Christina_Euric]

Hey Jenna!

Thank you very much for your tip! I'll try it the next time and hope that it'll help as well

[Enget_Dang]

Same, it's working now for me too. Put a ticket into support, but it fixed itself before they could offer a solution, but at least it works!