Hi Simon,
Thanks for your reply.
I modified my campaign so that there is only 1 step wherein it sends the 1
st email.
I created a new smart campaign in which I added the trigger “Opens Email”->added the flow to send the “thank you” email and activated the campaign.
I ran the 1
st smart campaign and as a result received the email in my Microsoft Outlook application. I opened the email and waited for the “thank you” email. However, the “thank you” email didn’t come.
I was wondering if there is something missing in the smart campaign or I am doing wrong here.
Any pointers would be helpful.