Communication Limits

[Anonymous]

Am I able to customize communication limits for a specific person? Let's say our communication limit is set up for 1 email per day, per 7 days, i want to be update a specific person's communication limit to unlimited. Is that possible? or is it only possible to customize communication limit at the smart campaign level by updating the qualification rules?

[Grégoire_Miche2 · Accepted solution]

Hi Erika,

Communication limits are set only globally, in the admin, and will apply to every one in the database. Not, you can easily filter out someone from a smart campaign based on the number of emails that person was already sent for the past 24 hours or past 7 days. Just add a "Not Was Sent email" filter to you email program or smart campaign :

-Greg