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Communication Limits: "Block" or Merely "Delay"?

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Anonymous
Not applicable

Communication Limits: "Block" or Merely "Delay"?

If a lead has reached the set communication limit for the day, will a message attempt to them merely be delayed until the following day, or blocked and never be delivered?
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Jenny_Robertso7
Level 5 - Champion

Re: Communication Limits: "Block" or Merely "Delay"?

Here is a link to the idea to delay the email send instead of skip it - please vote on it!
https://community.marketo.com/MarketoIdeaDetail?id=08750000000JsP9AAK
 
Jenny Robertson

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4 REPLIES 4
Valerie_Armstro
Level 10 - Champion Alumni

Re: Communication Limits: "Block" or Merely "Delay"?

Hi Eric,

If a lead has reached the daily communication limits, Marketo will not send them the email unless the email is marked operational.  If the email is non-operational, you will have to resend the email yourself the following day.
Josh_Hill13
Level 10 - Champion Alumni

Re: Communication Limits: "Block" or Merely "Delay"?

There may be an Idea to enhance this functionality to delay until next open period.
Anonymous
Not applicable

Re: Communication Limits: "Block" or Merely "Delay"?

Val,

If the "blocked" email is part of a smart campaign flow, that would be difficult. Josh's suggesstion to create a "delay" option would be really helpful. Thanks!
Jenny_Robertso7
Level 5 - Champion

Re: Communication Limits: "Block" or Merely "Delay"?

Here is a link to the idea to delay the email send instead of skip it - please vote on it!
https://community.marketo.com/MarketoIdeaDetail?id=08750000000JsP9AAK
 
Jenny Robertson