Re: Communication Limit Settings - new feature not working?

Dory_Viscoglio
Level 10

Communication Limit Settings - new feature not working?

Anyone else having this problem? We have updated our admin settings for communication limits to Block non-operational emails. I would assume that this means that all smart campaigns created from here out will default to Block non-operational emails -- but this isn't the case. When we create new smart campaigns, the default is still to ignore communication limits.
Tags (1)
5 REPLIES 5
Helen_Abramova1
Level 5

Re: Communication Limit Settings - new feature not working?

Dory,

Yup, same here. Thanks for asking - we have the same question.

Helen
Anonymous
Not applicable

Re: Communication Limit Settings - new feature not working?

Pretty sure I've read that communication limits only apply to Engagement Programs by default (which seems a bit odd).  Don't quote me on that, but I believe that's the case..
Anonymous
Not applicable

Re: Communication Limit Settings - new feature not working?

Thanks for reporting this.  We are already looking into the issue.  I will update this post when I have information on the fix.
Dory_Viscoglio
Level 10

Re: Communication Limit Settings - new feature not working?

Thanks for the reply Cheryl, looking forward to any updates!
Anonymous
Not applicable

Re: Communication Limit Settings - new feature not working?

This should be fixed.  Sorry for the delay on this one!