Clicks on Link Trigger Not Working

[John1]

Hello

I am testing out a flow and I want to check something. Is there a workaround for having a clicks link in email trigger activate on an email that's sent out using the built in email program rather than a smart campaign? Currently I am testing it and the trigger only works when the email is sent out through a flow step rather than the program. 

The criteria for this is just Clicks on Link in <email> with the constraint Link is <link> and with no other criterias 

[SanfordWhiteman]

There’s should be no distinction between those 2 scenarios. Email type programs are certainly expected to track links!

Are you 100.00% certain you’re checking the same email asset?

[John1]

Hey! Yes, I have tested it by sending myself a sample, the email through a smart campaign, and an email through a email program and only the email that was sent through the smart campaign triggered the campaign. I also thought that it would work regardless of whether the email is going out through a campaign or email program but am having doubts because I found this post which seems to be accurate: https://nation.marketo.com/t5/product-discussions/quot-clicks-link-in-email-quot-trigger-not-working...

For the flow step for the trigger, all I want to do is add them into a list

[SanfordWhiteman]

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I also thought that it would work regardless of whether the email is going out through a campaign or email program but am having doubts because I found this post which seems to be accurate: https://nation.marketo.com/t5/product-discussions/quot-clicks-link-in-email-quot-trigger-not-working...

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That post doesn’t say anything about Email type programs not tracking clicks, so don’t know what you mean by “accurate”.

Please create a new email asset, send it using an Email program, and show the Activity Log for a recipient.

[John1]

Sorry about the confusion! By accurate I meant that the solution response was correct in that the Clicks on Link trigger did work when I sent the email through a smart campaign instead of an email program. The trigger campaign was able to add my test record into a list. 

I have created a few test email program sends and I can see that the email has been clicked and opened in the activity log for the lead record so that is working fine. I know that I could probably just use a recurring batch campaign to accomplish the same thing, but just wondering if there's a better way to do it.

[SanfordWhiteman · Accepted solution]

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I have created a few test email program sends and I can see that the email has been clicked and opened in the activity log for the lead record. If I were to create a batch campaign and use Clicked Link on Email with the same criteria as the trigger, my test record does show up in the schedule tab

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This seems you’re testing something completely different. Your record showing up on the Schedule tab?

Need you to do the following (exactly as described):

1. Create and approve a new email asset, Email A

2. Clone that asset to another asset, Email B

3. Send Email A to a test record using a scheduled Email type program

4. Send Email B to a test record using a Smart Campaign

5. Click the same link in both emails

6. Show the Activity Log for the appropriate timeframe.

[John1]

I think I know what I did wrong. Previously I had the trigger smart campaign under the campaign program, but I decided to nest it underneath the test send email program and it worked the way I needed it to (both test records were added to the list as a result of clicking on the link in the email). Thank you so much for your guidance!