Click through rates

[Anonymous]

I ran a few campaigns with the same CTA link and am not seeing any clicks on the link. As this is highly unlikely given the quanitity of the populations, is there anyway I can retroactively tell clickthrough rates? I tried creating a smartlist but I think for some reason the link wasn't being tracked (I noticed that the URL looked normal and didn't have the same tag that it usually does in campaigns)

Thanks

[Devraj_Grewal]

You can run an email link performance report and that will show which links specifically were clicked.

More info: Product Docs

[Amanda_Thomas6]

Hi Devraj Grewal​

Have you ever ran into a situation where you email link performance report shows more clicks than the email click through rate? We get this quite often. Does email link performance track clicks in sample emails? I know I learned the reason why @ some point of time, but can't remember.

[Devraj_Grewal]

Amanda,

The email link performance report is going to show all clicks (left column) along with the number of leads (right column), this means that links were clicked multiple times by the same lead as well as leads clicking on more than one separate link. The email performance report's click-thru rate is going to show, of all leads delivered the email, how many clicked.

[Amanda_Thomas6]

Right, Right. Thanks!

[Nicholas_Manojl]

>but I think for some reason the link wasn't being tracked (I noticed that the URL looked normal and didn't have the same tag that it usually does in campaigns)

Sadly, it wasn't being tracked.

[Anonymous]

Is there any way to retroactively recover this data?

[Anonymous]

Also, how do I ensure this doesn't happen again?

[Dory_Viscoglio]

Hey Rachel, you will want to ensure that your links do not have a mktNoTrack class associated with them to ensure that this doesn't happen going forward.

[Anonymous]

Hi Dory Viscogliosi

How do I ensure that? Is that something on the end of the website or when I am embedding the link within my CTA?

Thanks,