Chris Court

[Anonymous]

One of our user accounts has been locked because he forgot his password and had too many unsuccessful login attempts. Resetting his password won't work because of the lock. Is there a way to unlock his account?

[John_Clark1]

Hi Chris,

Give support a call and we'll be happy to help you with this.

Americas:
Hours: M-F, 6am to 6pm Pacific
Online: support.marketo.com
Email: support@marketo.com
Toll Free US: +1.877.270.6586
Direct: +1.650.376.2302

John

[Rafael_Santoni1]

Chris,

Your Marketo instance admin should be able to reset the user account on the admin interface.