Change Score Lead Score Question

[Anonymous]

Hi,

In order to add scoring for a form, for the flow step of a smart campaign, under change score, right now I have the following field:

Change score > Score name: Lead score and Change: +30

However, shouldn't I have demographic or behavior score in the score name field? I know the combined total of the demographic and behavior score comprises the lead score, but is this correct?

Thanks,

Anne

[Anonymous]

Hi Anne Scholl​

Yes, you are correct.

It helped me to understand that the Scoring field is a counter, it is adding or deducting points and each of these fields have to do their individual counting.

[Gerard_Donnell4]

Hi Anne Scholl​

You should have two flow steps.  One that changes the Lead Score by +30 and one that changes the Behaviour Score by +30.

[Anonymous]

Hi Gerard,

Thank you very much for your reply and help!

Regards,

Anne

[Gerard_Donnell4]

No worries,

Anywhere you change the demographic or behaviour score you should also change the lead score by the same amount.

Thanks,

Gerard