Change Score Lead Score Question

Anonymous
Not applicable

Change Score Lead Score Question

Hi,

In order to add scoring for a form, for the flow step of a smart campaign, under change score, right now I have the following field:

Change score > Score name: Lead score and Change: +30

However, shouldn't I have demographic or behavior score in the score name field? I know the combined total of the demographic and behavior score comprises the lead score, but is this correct?

Thanks,

Anne

Tags (2)
4 REPLIES 4
Gerard_Donnell4
Level 10

Re: Change Score Lead Score Question

Hi Anne Scholl

You should have two flow steps.  One that changes the Lead Score by +30 and one that changes the Behaviour Score by +30.

Anonymous
Not applicable

Re: Change Score Lead Score Question

Hi Gerard,

Thank you very much for your reply and help!


Regards,

Anne

Gerard_Donnell4
Level 10

Re: Change Score Lead Score Question

No worries,

Anywhere you change the demographic or behaviour score you should also change the lead score by the same amount.

Thanks,

Gerard

Anonymous
Not applicable

Re: Change Score Lead Score Question

Hi Anne Scholl

Yes, you are correct.

It helped me to understand that the Scoring field is a counter, it is adding or deducting points and each of these fields have to do their individual counting.