Change in triggers or user error?

[webtina]

I have an issue where if a new person is created during a form fill, it is not triggering "Fills Out Form" for campaigns containing that form.

For example:
- A net-new person is created when webinar registration form is filled out
- Marketo captures the person, starts scoring, etc., but doesn't place them into this campaign:

Any insight is appreciated - thanks!

[ktronolone · Accepted solution]

Hi Webtina!

I'm inclined to think that maybe the referrer isn't correct and that's why the trigger isn't firing. Can you look at the Fill Out Form activity item for a few of these records and check what is there for the referrer value and ensure that matches your trigger criteria. 

[webtina]

@ktronolone You are totally right - upon closer inspection, it looks like we changed URL file paths over the weekend and MOPs wasn't informed, so that was the issue. Thank you!

[ktronolone]

That's great news, I'm glad it was an easy fix!

[BradenColeman]

Gotta love when that happens! Had it happen recently too.
Good time to reiterate our value to the org!!