Hi there! We're using a couple champion/challengers in our engagement programs, with 50% of people getting the champion and 50% getting the challenger. When setting up these champion/challenger programs, there was no option for the winner to be declared automatically or manually. Does this mean I have to do it manually? How do I set them up so that the winner gets sent out automatically after x amount of weeks?
It is a choice when you set up the test. When you select the winner criteria, below is a choice to automatically or manually send the winner out
That is exactly what I see, too! I don't see anywhere that allows me to choose manual or automatic, which is why I was confused. So I'll choose the winner manually (unless anyone knows some sort of trick). Thank you!
Champion/challenger is different than the built-in A/B testing that's part of the actual Email Program. The Email Program does send to the winner automatically after the defined timeframe/testing criteria; whereas champion/challenger must be sent manually - there is no automatic option.