Cannot Get Video to Play in New Email 2.0 Templates

[Anonymous]

I have been testing the new templates.  I tried to add a video and it seemed very straightforward.   I just tried a youtube link to begin with.  Everything looks fine in Marketo, but when I send the test, the player button is gone and the thumbnail isn't clickable.  Does anyone know how this is supposed to work?

[Nicholas_Manojl · Accepted solution]

I don't think it works with Outlook 2010, and possibly others.

If you try it in Gmail or another client, it will probably work as expected.

The takeaway is to not use it. A workaround might be to go to Youtube Thumbnail Generator and just do an image & link.

[Ouida_Linkous]

Ahh, thanks you Nicholas.  I had not heard this.  We will definitely steer clear and I will share with my team.  Very useful to know.  I appreciate your advice!

[Anonymous]

Thanks this was very helpful. I have created the thumbnail however I would like the link to appear behind the image so that when you click anywhere the video pays. Can you please advise how to do this as everything i try doesn't appear to work. Thanks

[Nicholas_Manojl]

Hi Alicia,

There are a few variables like what email editor you're using and things like whether whoever designed your template has "locked" the image module etc..

The most compatible method I can think of is that in your email editor, when you're editing the text, you can insert an image:

Then you can select the image and add a link to your YouTube/Vimeo whatever URL.

However, as I alluded to above, there may be more efficient ways for you to add images to your content etc.. But the theory is the same, you can make the entire image a link.