cannot disable global sync

[Anonymous]

Am trying to Map custom SFDC object related to lead and Contact to Marketo, i did get the process document, but what am facing here is

When I disable the global sync it shows as disabled but during schema refresh it stats that "active sync is progress". why is this error coming up.

Thanks,

CK

[John_Clark1 · Accepted solution]

Hi C.K.

Clicking the Disable Sync button will make sure the sync does not start any new cycles, but if it's currently in the middle of a cycle it doesn't stop that.  If you look at the top right of the Marketo Admin > Salesforce window, you should see a note about the most recent sync and whether it's still in progress or finished.  Once that's finished you'll be able to sync your custom object.

John

[Anonymous]

Thanks John, I Git it 🙂