Hi there,
We have a couple of use cases where we want to have a landing page with form, that doesn't track visitors to that page. In both cases it is because the person filling in the form will be submitting someone else's information. (One use case is a referral form, the second is an event RSVP form that our sales team will use to reply on behalf of contacts who RSVP via email or offline). What I'm trying to avoid happening is someone filling in the form and Marketo mistakenly making a link between that person's browser and the submitted contact. This will lead to incorrect tracking/scoring etc of that contact.
I'm thinking that if we just remove the Marketo tracking munchkin from the landing page and the thank you page, that this should do the trick. But has anyone got any experience of doing this, who can confirm this works?
(A workaround we've tried is using a browser's incognito mode when submitting these forms, but often our sales team would forget, so I'm trying to eliminate the possibility of error!)
Thanks,
James
Solved! Go to Solution.
James, you have to not only stop Munchkin from loading on the Landing Page (as Elliott noted) you must also suppress any existing Munchkin cookies from earlier page views from being sent to the server along with the form post. Without these two steps, you can't meet your goal.
The recipe MktoMunchkin :: Clear Cookie and Restore shows you how this is accomplished . Replace 'example.com' with your registered domain.
Another approach is dedicating a domain to these special data entry pages (not another <hostname>.acistours.com, but a domain like www.acistours-sales.com). You never run Munchkin on this domain, ever. Thus there will never be any cookies left behind or forwarded and no unexpected associations.
Note: thanks to Elliott I'll be giving a talk on topics like this at the next New York MUG. Maybe you could suggest I come up for Boston too!