Can't get SFDC field mapped - Originally Created in Marketo with same API Name

Anonymous
Not applicable

Can't get SFDC field mapped - Originally Created in Marketo with same API Name

We have a custom field that was originally created in Marketo however we decided after the fact to also use that field in SFDC as well.

When we created the field in Marketo the Field (Friendly) Name and API Name were created as follows:
Name (Friendly): Annual Online Sales
API:                     Annual_Online_Sales__c

When the fields were created in SFDC they were also created using the same exact values for Field (Friendly) Name and API Name. 

We've exposed this custom SFDC field to the Marketo API profile however it never seems to sync to the Marketo schema and thus is not mapped.

My question is, since we can't rename or delete custom fields in Marketo how do I get this SFDC field to sync into Marketo so I can start using it to capture and sync this data via form?
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Dory_Viscoglio
Level 10

Re: Can't get SFDC field mapped - Originally Created in Marketo with same API Name

Hi Jayson, if you reach out to support, they should be able to map the fields together for you. It will probably take a couple of emails back and forth, but it can be done!