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can't find duplicate records

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th_1
Level 2

can't find duplicate records

Our Marketo instance is new and I'm not seeing any syncing issues between SFDC and Marketo. However, I got duplicate error for several new leads when trying to upload leads. They all stated "{DUPLICATES_DETECTED: You're creating a duplicate record. We recommend you use an existing record instead.}"

 

The problem is when I searched the database, I don't see any duplicates. I tried email, name, and company name search. No duplicates for those receiving duplicate errors at all. Any insights? What am I missing? Thanks!

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th_1
Level 2

Re: can't find duplicate records

Figured out. We have duplicate rules in SFDC and I made the Marketo sync user bypass rules. No issues anymore.

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2 REPLIES 2
th_1
Level 2

Re: can't find duplicate records

Figured out. We have duplicate rules in SFDC and I made the Marketo sync user bypass rules. No issues anymore.

SanfordWhiteman
Level 10 - Community Moderator

Re: can't find duplicate records

Well, no issues except the duplicates. 🙂