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Re: Can I cancel already sent email?
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Anonymous
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12-17-2014
11:28 AM
12-17-2014
11:28 AM
Can I cancel already sent email?
We've already sent an email and would like to cancel it. Is it possible to do so and not have unopened emails be deleted?
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Anonymous
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12-17-2014
11:45 AM
12-17-2014
11:45 AM
Re: Can I cancel already sent email?
I don't believe this is possible. Once it's delivered to an inbox, I think it is delivered. You may be able to cancel the next attempt to deliver soft bounces that are still pending, but I don't believe that is possible either.
Dory_Viscoglio
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12-17-2014
11:53 AM
12-17-2014
11:53 AM
Re: Can I cancel already sent email?
Like Stephen said, until the email has been sent you can abort the campaign, but once emails go out they cannot be recalled.
Anonymous
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12-17-2014
12:15 PM
12-17-2014
12:15 PM
Re: Can I cancel already sent email?
Thank you Stephen and Dory. In the case of aborting the campaing. What would I need to do?
Anonymous
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12-17-2014
12:27 PM
12-17-2014
12:27 PM
Re: Can I cancel already sent email?
Hi Anna,
Here is the emergency abort instructions:
https://community.marketo.com/MarketoArticle?id=kA050000000LBtPCAW