Re: Can I cancel already sent email?

Anonymous
Not applicable

Can I cancel already sent email?

We've already sent an email and would like to cancel it. Is it possible to do so and not have unopened emails be deleted? 
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4 REPLIES 4
Anonymous
Not applicable

Re: Can I cancel already sent email?

I don't believe this is possible. Once it's delivered to an inbox, I think it is delivered. You may be able to cancel the next attempt to deliver soft bounces that are still pending, but I don't believe that is possible either.
Dory_Viscoglio
Level 10

Re: Can I cancel already sent email?

Like Stephen said, until the email has been sent you can abort the campaign, but once emails go out they cannot be recalled. 
Anonymous
Not applicable

Re: Can I cancel already sent email?

Thank you Stephen and Dory. In the case of aborting the campaing. What would I need to do? 
 
Anonymous
Not applicable

Re: Can I cancel already sent email?

Hi Anna,

Here is the emergency abort instructions:

https://community.marketo.com/MarketoArticle?id=kA050000000LBtPCAW