Strange turn of events this morning in my instance. I was running test form fills for a webinar and when I filled it out everything was fine, but when my director filled it out he never got an email from GoToWebinar and then noticed this we noitced this in Marketo
The program still says it is linked to my webinar but it is not tking over registrants, any thoughts?
Solved! Go to Solution.
This has happened to us in the past. Go into admin and re-establish the connection. That did it for us.
When you re-establish the connection do you take your old API offline or just create a new one? I ask because currently mine is being used by 87 programs and in order to remove it I must make sure that it is not in use, but once members joined a program you cannot break the event partner.
Here's what Dan would say:
No, just use the old one. Re-enter your credentials and the connection should work again.
EDIT: Ups, he was too fast. Sorry.
Happened to us as well. In order to capture that we have created a little listening campaign that sends an alert if registration errors happen: