Broken image link on both Design Studio/Marketing Activities

[Anonymous]

Hi

All the images in my email have broken links whether it's on my email in Marketing Activities or in Design Studio. I tried uploading the image with a different name - still, it shows that the image is broken.

The images were showing until yesterday when all of my images show it's broken

I've attached a screenshot of the broken image on email and in Design Studio.

[Grégoire_Miche2 · Accepted solution]

HI Carmen,

Have you activated an https option?

Otherwise this is a case for support.

-Greg

[Anonymous]

Hi Greg,

Yes, it's activated. It's always been https.

Thanks anyway

[SanfordWhiteman]

If you inspect the image (in your browser's Dev Tools) you'll see the full URL it's trying to load from. If you open that URL in your browser (in a new tab), does it work?

[Anonymous]

I just realised what you meant by activating the 'https'  - when I tried to load the URL as per Sanford's suggestion, It says the security certificate expired. I managed to view the images now

Thanks a lot, Greg & Sanford

[Anonymous]

Hi Greg,

While the images are appearing in Marketo, all the images in email sent to my email, whether it's on Browser / Outlook, all appear broken. Any idea what causes that?

Thanks

[Grégoire_Miche2]

Hi Carmen,

Just select an image in your Marketo and copy it's URL. Remove the "s" from https and paste the http:// URL in your browser. Normally, the image should still show up. If this is not the case, call support.

-Greg