Has anyone had an issue with no emails sending from a <40K campaign? Generally, we'll see a few get hung up, but our entire list has not received an e-mail almost 30 minutes after pressing send.
I am experiencing a delay in getting test emails to my Outlook Inbox, both direct tests and through a test campaign. This happens randomly, usually in the afternoon, I'm on the East Coast. This is very inconvenient, especially when you have a boss that needs instant gratification for everything. I can't send out emails without testing them, and when tests don't go through, it makes it look like I'm not doing my job.
We had a 6 hour delay in sales emails being delivered starting around 1:30 pm ET on 5/20, and I opened a support case. The next day I reported that they had finally been delivered and tech support responded "We had cleared up some issues with our email servers very recently, and I imagine it was related to that. "
Hi all, Since April we have issues with e-mails lagging in delivery, both for ourselves in tests and also for our clients. Delay can reach 24 hours sometimes, and can arrive in bulk. Has your problems beed solved? What was the solution?
Yes our e-mail just sent. Talked to the support team and the engineers are working on identifying the problem. I'll post an update when I hear something especially if it affects future campaigns.
Yeah--we were seeing it with individual tests; tried a few batch campaigns to internal lists to no avail. Only seems to be affecting a subset of Marketo instances, best I can tell.
I'm not sending anything huge, I'm just trying a few test emails and so far none have come through to my inbox. I assumed it was an IT issue on my end, but now I'm not so sure.
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