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SOLVED

Banner Images and Tables Displaying Differently Across Email Clients

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Dan_Stevens_
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎10-27-2015 01:07 PM
‎10-27-2015 01:07 PM

Re: Banner Images and Tables Displaying Differently Across Email Clients

The zoom bar won't provide you with the three scaling environments in Windows.  You need to change them here:

pastedImage_0.png

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Marisa_Rybar
Level 4
Level 4
‎10-27-2015 01:19 PM
‎10-27-2015 01:19 PM

Re: Banner Images and Tables Displaying Differently Across Email Clients

Oooh, got it. K, I tried that and still no dice. Justin said I needed to have him enable this feature, so I'm gonna email him the info he needs now and hope that does the trick. If it doesn't, I'll be back on here! You've been so helpful, Dan. Thank you!

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Marisa_Rybar
Level 4
Level 4
‎10-27-2015 01:52 PM
‎10-27-2015 01:52 PM

Re: Banner Images and Tables Displaying Differently Across Email Clients

Hi Dan,

Justin implemented the patch on our Marketo instance, and it's immediately fixed the header issue. (Yay!)

That said, the tables still aren't responding and rendering properly across email clients. Have you heard of this before? Should I start a new discussion to get feedback from the community?

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Dan_Stevens_
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎10-27-2015 02:15 PM
‎10-27-2015 02:15 PM

Re: Banner Images and Tables Displaying Differently Across Email Clients

Are your tables coded according the the tips in the Email-On-Acid article I shared, specifically,

pastedImage_0.png

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Justin_Cooperm2
Level 10
Level 10
‎10-27-2015 12:37 PM
‎10-27-2015 12:37 PM

Re: Banner Images and Tables Displaying Differently Across Email Clients

Marisa,

I need to enable the feature for you if you have templates like what Dan referenced above. Is that what your template looks like? Just ask your developer if you are using custom DOCTYPE or html attributes.

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Marisa_Rybar
Level 4
Level 4
‎10-27-2015 01:04 PM
‎10-27-2015 01:04 PM

Re: Banner Images and Tables Displaying Differently Across Email Clients

Hi Justin,

I asked him, and he said this:

The template file starts off with the following:

<!DOCTYPE html>

<html xmlns="http://www.w3.org/1999/xhtml"

xmlns:v="urn:schemas-microsoft-com:vml"

xmlns:o="urn:schemas-microsoft-com:office:office">

<head>

When view the source of one of your test emails, such as "TEST v2", it looks like all that is stripped out and replaced with the following:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><html><head>

The additional stuff that the Marketo dev said to put in the <head> section seems to be intact in your tests.  I'm going to guess that starting the email template with "<!DOCTYPE html>" is the issue and is causing Marketo's system to strip things out and replace it with the other version. Send the above to the devs and I bet they'll be able to see what's amiss.

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Justin_Cooperm2
Level 10
Level 10
‎10-27-2015 01:07 PM
‎10-27-2015 01:07 PM

Re: Banner Images and Tables Displaying Differently Across Email Clients

Marisa, this is why I need to enable the feature for you! Dan referenced this thread above: Marketo Removing Code for Image Scaling for Outlook at 125%dpi

If you read through my answer there, if you email me directly with your Munchkin ID, I can enable a feature for you that will prevent stripping of DOCTYPE and <html> attributes.

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Marisa_Rybar
Level 4
Level 4
‎10-27-2015 01:13 PM
‎10-27-2015 01:13 PM

Re: Banner Images and Tables Displaying Differently Across Email Clients

Great, Justin. I think I asked somewhere if it needed to be enabled to work on custom built templates or if it was only on templates that we got from Marketo, so I'll shoot you an email now with that information.

Thanks!

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