'Associate Lead' munchkin function not working every time

[Anonymous]

Is anyone else having problems with the 'Associate Lead' munchkin function? We have put in separate 'catch all' logging that is capturing approx +10% more leads on our Web forms than the 'Associate Lead' function alone.

Is there a known situation where the javascript/API does not work? IS there a way to execute 'Associate Lead' that does not rely on browser javascript?

Note: The Web Forms are not Marketo forms, they are just ordinary Web forms that call the 'Associate Lead' munchkin function when the 'Thank you' page is hit.

[Anonymous]

It is possible that the user is leaving the page before JS runs or that code isn't executing for some other reason. You can use the SOAP API's syncLead API call to do the same thing, and that mgiht get you around the potential JS issues you're seeing.

[Anonymous]

Hi Erik -

Thanks for this suggestion - can you point me to some instructions re: the SOAP API syncLead API call?

[Anonymous · Accepted solution]

Here a couple links to our SOAP API documentation.

Marketo Enterprise SOAP API (Has Link to SOAP API PDF Doc which documents the syncLead call)

SOAP API (Lots more information around SOAP API)