Assign lead owner doesn't work?

[Anonymous]

None of my campaigns seem to be able to change the lead owner. I have tried using Salesforce >> Change owner... as well as Salesforce >> Sync to SDFC all with no luck. After clicking change owner it queues the activity and shortly thereafter marks it as complete. Once I refresh the screen however there is still no change. I have also noticed that afterwards if I sent an alert to a salesguy, no one gets it. I CC'd myself to see what name the alert would use and it used the default in the location where I had a token (Lead Owner Name).

What is going on here? I have a few campaigns that are meant to assign leads to owners and none of them appear to be functioning. Scoring and qualifying leads in Marketo is all useless if a salesguy doesn't get notified. Anyone have any ideas?

[Anonymous · Accepted solution]

After you run the Sync to SFDC and the action says it is completed, what do you see when you click See Results?

[Anonymous]

That was it! I didn't realize I could see the problem in there. I was missing the company name information in the lead fields! Corrected it and it worked perfectly.

[Anonymous]

Glad you got it all squared away!