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Anyone seeing 611 system error since 5/Aug 19:00?

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Anonymous
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Anyone seeing 611 system error since 5/Aug 19:00?

I'm getting this 611 errors from yesterday morning.

It happens when merging (updating) leads in large chunk.

The API says up to 1MB of data is allowed and it's been working fine until yesterday.

I experimented with size and now I can only send 10KB which is ridiculous.

There was this update "Firmware, OS and Patch Level Upgrades on SJRCA01/2/3/4" yesterday.

I'm guessing this has something to do with my errors.

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Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?

9 REPLIES 9
Steven_Vanderb3
Marketo Employee

Re: Anyone seeing 611 system error since 5/Aug 19:00?

Hi Hidenari,

It was an issue unrelated to the maintenance to our RCA servers.  However it has now been patched.  Please file a Support ticket if you are still running into errors.

Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?

I'm still seeing this. I don't think it's fixed.

I did file a support ticket.

Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?

Still not fixed. Please fix this ASAP.

Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?

If anyone seeing this issue, please raise your voice.

Otherwise, their tech support won't start investigating.

Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?

We are still seeing this issue over here. It looks like it occurred on about 50% of the API calls our system made to Marketo last night (early morning August 9th). Please fix!

Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?

Also seeing the problem since Monday, and still unable to run scripts against the API today. Have raised with support - they claim this is unrelated to the recent patch.

Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?

Yesterday, they finally escalated the issue, and now it looks like it's been fixed.

I was able to push 169697 bytes.

Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?

Ah - great. Just checked and seems to be working.

Thanks

Anonymous
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Re: Anyone seeing 611 system error since 5/Aug 19:00?