Hi, all,
Haven't been in Marketo for a few years so having some trouble with what is probably a simple question.
I have a form that has required fields : first, last, company name, email address and an optional comments box. We want to use this form as a "contact client support" and therefore I need to create alerts that are sent to specific customer service representatives based on the company name that is filled out into the form.
I attempted to add choices to the alert and to say "if company name is XYZ, ZYD, IELJ" send to joe@company.com, but these company names are not coming up as options and I'm not sure how to add them.
Ideas? Thanks in advance!
Hi Angie,
Have you tried just typing them in?
I have, yes. I then tested using one of the company names I manually inputted and yet the alert still went to the default option.
Sent from my iPhone
Can I see a screen shot of your flow step?
You're better off filtering on email domain since there are often many variations of a company name. For example "Email address CONTAINS @xyz."