Haven't been in Marketo for a few years so having some trouble with what is probably a simple question.
I have a form that has required fields : first, last, company name, email address and an optional comments box. We want to use this form as a "contact client support" and therefore I need to create alerts that are sent to specific customer service representatives based on the company name that is filled out into the form.
I attempted to add choices to the alert and to say "if company name is XYZ, ZYD, IELJ" send to email@example.com, but these company names are not coming up as options and I'm not sure how to add them.
Ideas? Thanks in advance!
I have, yes. I then tested using one of the company names I manually inputted and yet the alert still went to the default option.
Sent from my iPhone
You're better off filtering on email domain since there are often many variations of a company name. For example "Email address CONTAINS @xyz."