After uploading images, File List Reads "No Images or Files Exist"

[Anonymous]

I am trying to upload files within Design Studio; After uploading the file, it reads "No Images or Files Exist." Any thoughts on this?

[Anonymous]

Good morning everyone. Thank you for the tips. Let me see if these work....

[Anonymous]

Well, good news and bad news: These files were uploaded to the parent "Design Center" folder. HOWEVER, when trying to access the folder after moving the first file, I am met with this beauty:

Ideas? I am the only one using Marketo at this time.

[Anonymous]

When you upload again, you select Logos folder and check check-box "overwrite existing files".

The file will move under Logos.

[Wyatt_Bales4]

Do you have an API integrations (e.g. a CMS updating assets)?

If not, I suggest just deleting any empty folders, logging out, and creating net-new folders with new names.

[Anonymous]

hi Eric,

1) The image is being uploaded to folder named logo, please correct that.

2) There must be a file with same name already existing, that is the reason it is skipping the file upload.

So, firstly change the file name in you system to something unique(try adding "_new/_updated"), so that it see's the file as a new file.

and then search/ look for the file.

please do share the results after following the above steps.

[Wyatt_Bales4]

Hi Eric,

Can you provide a screenshot? Are you looking in a subfolder when it was uploaded to the parent folder? Also check to make sure the files you're uploading are a compatible filetype (e.g. .png, .jpeg).

[Anonymous]

1.

2.

3.

[Anonymous]

It seems the file has been uploaded to other folder.

Check "overwrite existing files".

[Wyatt_Bales4]

Hi Eric,

You're saving it in the Logos folder but highlighting the Template Graphics folder. Try selecting the Logos folder or the parent 'Images and Files' which will pull back all files.

[Anonymous]

This provides the same result, assuming I am following your instructions.

I am now selecting Logos on the left-hand side menu and the drop down. I also tried selecting the parent folder as well.

[Wyatt_Bales4]

The screen says '1 skipped' on the upload process. Can you try just uploading a normal .jpeg or other file? Perhaps the size is too large or corrupt.