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Adjusting size of Dynamic Chat chatbot

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trevlarrr
Level 3

Adjusting size of Dynamic Chat chatbot

Hi,

I'm testing out Dynamic Chat on our website and it displays fine on a monitor but appears too big on a laptop screen and mobile, is it possible to adjust the size of the chatbot? I can't find anything in the chatbot settings that allows you to adjust anything other than the bottom and side padding.

Thanks

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Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Re: Adjusting size of Dynamic Chat chatbot

Unfortunately, no such options for adjusting the size of the dynamic chat popup; however, most other chat popups do fill up the smaller screens as chatting /selecting options from a smaller Dialogue is often harder (of course, due to the small screen size and the on-screen keyboard). Users can always minimize the dialogue pop-up and continue navigating the website. Additionally, filling the screen can help focus your attention on the conversation at hand, minimizing distractions from the rest of the webpage. An option to adjust the size of the chatbot popup would be great, but I’m not sure a smaller pop-up would be much appreciated by the visitors due to the reasons mentioned above.

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3 REPLIES 3
derelict_wombat
Level 5

Re: Adjusting size of Dynamic Chat chatbot

Afraid not.   Other than some basic styling there isn't a lot of flexibility at the moment in terms of how it displays on the page.  I've not had that problem on a laptop screen, but it makes sense that on mobile it will fill the screen up quite a bit. (Can you post a screenshot of what it looks like?) 

 

I'd suggest putting that down in the "ideas" section of the community though or see if anyone else has posted that and comment on it.  

 

 

Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Re: Adjusting size of Dynamic Chat chatbot

Unfortunately, no such options for adjusting the size of the dynamic chat popup; however, most other chat popups do fill up the smaller screens as chatting /selecting options from a smaller Dialogue is often harder (of course, due to the small screen size and the on-screen keyboard). Users can always minimize the dialogue pop-up and continue navigating the website. Additionally, filling the screen can help focus your attention on the conversation at hand, minimizing distractions from the rest of the webpage. An option to adjust the size of the chatbot popup would be great, but I’m not sure a smaller pop-up would be much appreciated by the visitors due to the reasons mentioned above.

trevlarrr
Level 3

Re: Adjusting size of Dynamic Chat chatbot

Thanks for the response, with ours it's more that, when the chatbox opens on a laptop screen or mobile, the top of the box disappears behind the top-nav bar, so I was hoping there was a way to restrict the height but may just be a case of getting our web developers to change the display order to force it to the front

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